Sector / Industry
Travel Agent
The Hong Kong Business Ethics Development Centre publishes a wide variety of resources* for use by travel agents as reference and training tools for enhancing ethical management and staff integrity.
Case Studies
The cost of incentiveTimothy, a tourist guide, was assigned to guide inbound Mainland tour groups. When bringing tourists to visit the jewellery shop prescribed by his company, Timothy solicited extra rebates from the shop proprietor on top of the agreed rebate to the company. 
The wise choiceYork, a handbag shop owner, bribed tourist guide Yvette to recommend his store to her travel agent for shop registration. 
A gift for a favour As Lunar New Year approached, a tour guide Vincent bribed his travel agent's manager, Victor, with expensive gifts in hopes of securing high-spending tour groups for greater tips. 
The marketing gameWilliam, a ticketing officer of a travel agent, took advantage of high demand for discounted air tickets by offering priority access to select customers for bribes, while recommending others to higher-priced options. 
Friendship goes firstXenia, who worked for a travel agent, tried to help her friend, an airline sales representative, to secure business orders by marking up the air-ticket prices quoted by other airlines. Click here for more case studies.
Training Videos
Click here for more training videos.
Publicity Materials
Click here for more publicity materials.
* ICAC owns the copyrights of all education resources. They may be used for education and non-commercial purposes only and acknowledgement is required. Names of all characters, organisations locations and incidents portrayed in the business ethics resources are entirely fictitious. No relation to any real persons or entities is intended or should be inferred.
**The contact information of the ICAC listed in the publications may not be up-to-date. Please refer to the ICAC website for the latest contact information of the ICAC Regional Offices.
The ICAC is committed to ensuring that its websites conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA requirements to the maximum extent possible. However, as this webpage contains archive materials that are not frequently used, not all level accessibility features have been incorporated. For enquiry, please email us at hkbedc@crd.icac.org.hk. We will try our best to provide the information in a format accessible to you.