Sector / Industry
Airline
Sales and operations
Examples:
- Compromised staff accept advantages from forwarding companies for reserving cargo space.
- Compromised staff solicit advantages from travel agents in return for allocation of air tickets, appointment of travel agents as ticketing consolidators or offer of privileged commission rates.
- Frontline staff accept advantages from colluded tourists for assisting in flight check-in, opening up special channels, or exempting excess baggage fees.
- Dishonest staff misappropriate inventory items of the airline company for personal gain.
Staff benefits
Examples:
- Compromised staff accept advantages for assisting others to enjoy staff benefits to purchase air tickets at concessionary rates.
- Cabin crew exaggerate overseas expenses or falsify records of extra duty hours in order to deceive the company of subsidies.
Purchasing
Examples:
- Unscrupulous staff accept personal advantages from suppliers or contractors for placing orders.
- Purchasing staff leak quotation prices or tender information to potential suppliers or contractors.
- Compromised staff accept advantages from suppliers for placing excessive orders or accepting substandard goods/services.
- Dishonest staff inflate order prices to pocket the difference.
- Dishonest staff split orders to avoid exceeding procurement threshold or to conceal overpayment.
Personnel and administration
Examples:
- Cabin crew privately accept advantages from other flight attendants for swapping favourable flight shifts.
- Personnel staff accept advantages from colluded candidates or colleagues for showing favour in appointments, promotions and transfers.
- Compromised managers or supervisors accept advantages from subordinates for showing favour in allocation of duties or performance appraisal.
- Compromised managers or supervisors cover up poor performance of subordinates.
Conflict of interest
Examples:
- Staff appoint companies with financial or personal interests as suppliers or contractors.
- Purchasing staff over-socialise with suppliers/contractors, e.g., accepting frequent or lavish entertainment or engaging in gambling.
- Staff accept part-time employment offers from existing suppliers.
- Supervisors show favour to friends or relatives in recruitment, promotion, or allocation of duties and overtime work.