Codes of Conduct for Licensed Intermediaries

8 General Principles
The Codes of Conduct for Licensed Insurance Brokers and Licensed Insurance Agents set out the following 8 general principles of conduct to ensure licensed intermediaries act in the best interests of clients and treat their clients fairly.
Honesty and Integrity
Acting in the Best Interests of Clients and Treating clients Fairly (brokers) / Acting Fairly and in the Client's Best Interests (insurance agents)
Exercising Care, Skill and Diligence
Competence to Advise
Disclosure of Information
Conflicts of Interest
Client Assets