Script of the video

Scene 1

Time:                 Day

Location:          Branch office of bank

Character(s):  Mr. Leung (branch manager), Jenny (customer relations officer), Carmen (bank employee), Peggy (bank employee), other co-workers

(Morning. Mr. Leung comes to work. Every worker he meets along the way greets him politely and he returns the same courtesy.)

Mr. Leung:      Good morning, Mary.

Mr. Leung:      (VO) I’m the newly appointed manager of this branch. I’ve been at the job for two weeks already but I’m still getting used to many things around here. Just remembering all the names of the employees, for instance, makes my head explode.

(Customer relations officer, Jenny, approaches Mr. Leung with a file.)

Jenny:               Good morning, Mr. Leung. Here’s a new mortgage application for you to approve.

Mr. Leung:      Thank you, Jessie.

Jenny:               It’s Jenny. Mr. Leung.

Mr. Leung:      (mortified) I’m sorry, Jenny.

Scene 2

Time:                  Day

Location:           Mr. Leung’s Office

Character(s):    Mr. Leung

(Mr. Leung is working in front of his computer, completely absorbing in his work.)

Mr. Leung:        (VO) I’ve examined our records and discovered that two years ago, the bank began to reward estate agents who successfully referred mortgage clients to us.

(The name “Chan Wing-tai” appears many times in the database displayed on the computer screen. Mr. Leung looks puzzled all of a sudden.)

Mr. Leung:        That’s strange. Why is this estate agent, Chan Wing-tai, responsible for so many mortgage cases?

(Mr. Leung picks up the mortgage application that Jenny has just given him. The name “Chan Wing-tai” once again appears in the client referral section. Mr. Leung is suspicious and makes a call to the applicant at once.)

Mr. Leung:        (to the phone) Hello, I’d like to speak with Mr. Wong...

Scene 3

Time:                 Day

Location:          Meeting Room at branch

Character(s):  Mr. Leung, Mr. Wong (regular customer)

(Mr. Leung is meeting Mr. Wong, one of the bank’s regular customers.)

Mr. Leung:      Mr. Wong, I requested this meeting because we wish to verify some of the information contained in your mortgage application form.

Mr. Wong:      Is there a problem?

Mr. Leung:      Please don’t worry. Your application is fine. We just need you to verify whether an estate agent named Chan Wing-tai referred your mortgage application to us.

Mr. Wong:      Chan Wing-tai? Who is that? Every time I need a property mortgage, I always apply directly to your bank. I never go through an agent.

Scene 4

Time:                  Day

Location:           Branch office of bank

Character(s):   Mr. Leung, Carmen (bank employee), Peggy (bank employee)

(Carmen and Peggy are talking softly in the office. Mr. Leung, looking puzzled, happens to pass by the door and overhears what they say.)

Carmen：         Have you noticed that Jenny carries a new handbag every day?

Peggy：            Perhaps her boyfriend struck it rich? I saw him driving a luxury car when he came to pick up Jenny yesterday.

Carmen：         Has she got a new boyfriend?

Peggy：            No. It’s the same Tai guy, the estate agent.

Carmen：         Tai? He was quite a failure before.

(Mr. Leung overhears the conversation and suddenly realizes what has been going on.)

Scene 5

Time:                 Day

Location:          Mr. Leung’s Office

Character(s):  Mr. Leung, Jenny

(Mr. Leung is seated inside his office. His expression is quite serious. Someone knocks at the door.)

Mr. Leung:      Come in!

(Jenny enters Mr. Leung’s office.)

Jenny:               Mr. Leung, you asked for me?

Mr. Leung:      Please take a seat.

Jenny:               Okay.

(Jenny sits down.)

Mr. Leung:      Jenny, are you personally acquainted with an estate agent named Chan Wing-tai? He has referred quite a number of mortgage applications to us over the past few years.

Jenny:               (stunned) Chan wing-tai...Umm...